Train Practical Communication Techniques for Greater Persuasion and Confidence
Master practical communication techniques to communicate more convincingly with colleagues, employees, managers, and clients! These techniques will help you navigate even challenging conversations confidently toward the desired outcome. Often, it’s the small details that determine whether a conversation ends satisfactorily for both parties. Creating a constructive, appreciative atmosphere is just as important as critically reflecting on your own communication style and preparing professionally.

Content

Comprehensive Foundational Seminar

Communication Basics

• Communication models – various approaches.
• "Said is not heard": How accurate is my perception?
• The factual and relational levels of communication.

My Impact: Self-Image vs. Perceived Image

• Understanding your own communication style.
• How much of what I say is actually understood?
• Using voice and body language effectively.

Conversation Preparation

• Inner mindset and mental preparation for conversations.
• Setting conversation goals: What do you want to achieve?
• Creating optimal conditions for a successful discussion.

Techniques and Strategies for Successful Conversations

• Minimizing information loss with clarity enhancers.
• Structure and coherence: Steering conversations confidently.
• Leading with questions: Using questions effectively.
• "Understand before being understood": Active listening techniques.
• "I-messages": Giving feedback skillfully.

Mastering Individual Conversation Situations

• Using the right conversational tool at the right time.
• Staying composed and confident in challenging situations such as misunderstandings or resistance.

Learning Environment

In your online learning environment, you’ll find helpful information, downloads, and additional services after registering for this qualification program.

Your Benefits

• Delve into the theory and practice of effective communication and analyze your communication behavior.
• Learn and apply practical communication techniques and tools.
• Discover how to systematically prepare, structure, and guide a conversation.
• Practice real-life scenarios from your workday and receive practical tips to enhance your skills.
• Gain the confidence to speak up during important moments and take the lead without hesitation.
• Use newly learned communication techniques to present yourself confidently and strike the right tone.

Trainers

• Online Workshop

Methods

This training combines a balanced mix of communication and behavioral exercises, role-playing, and the presentation and discussion of essential theoretical foundations. Reflection and feedback in small groups and plenary sessions ensure a lasting learning effect.

Note: The following third-party tool may be used during the event:

• Miro

Recommended For

Professionals, managers, and employees who want to evaluate and optimize their communication skills.

Open Badges – Showcase Your Skills Digitally

Open Badges: Qualification 4.0
Open Badges are recognized digital certificates of participation. These verifiable credentials are the current standard for integration into career networks like LinkedIn.

Show your digital skills and competencies. After successfully completing the program, you will receive an Open Badge.

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